Terms of Service

Summary (the actual Terms are below)

• You pay monthly or annually in INR. What we quote is what you pay.
• You own your data. We're a data processor for your customer records.
• Don't use Campaign Rail for spam, scams, or anything that would get us kicked off Meta.
• We aim for 99.9% uptime and give service credits if we miss.
• You can cancel any time. No annual lock-in unless you chose one.
• Indian law applies. Disputes go to Gujarat courts.

1. Acceptance of terms

By clicking "Sign up", accessing the dashboard or using our API, you (either individually or on behalf of your organisation) agree to be bound by these Terms and our Privacy Policy. If you don't agree, don't use the Service.

2. Your account

• You must be 18+ and legally able to enter a contract.
• Keep your login credentials confidential. You are responsible for activity under your account.
• Notify us immediately if you suspect unauthorised access.
• One account per organisation. Multi-agent inbox is included on every plan.

3. Plans, billing & payment

Campaign Rail is billed monthly or annually in INR.

• Invoices include all applicable taxes.
• Payment methods: UPI, cards, NEFT/RTGS.
• Fees are due upfront. Failed payments trigger a 7-day grace period.
• Meta WhatsApp per-message conversation fees are passed through at cost.
• Price changes require 30 days' notice.
• Annual plans include a discount and are non-refundable except as required by law.

4. Acceptable use

You must not use Campaign Rail to:

• Send unsolicited bulk messages or spam.
• Distribute malware, phishing links, or content that violates any law.
• Impersonate other people, businesses or brands.
• Circumvent Meta's WhatsApp Business rules or our rate limits.
• Send messages that violate India's Information Technology Act, DPDPA 2023, or any applicable law in your customers' countries.
• Reverse-engineer, scrape, or attempt to disrupt the Service.

5. Your content & data

• You own all content you upload, send or store using the Service.
• You grant us a limited licence to host, process and transmit that content solely to provide the Service.
• You represent that you have all necessary consents from your customers to message them.
• You are responsible for compliance with data-protection and consumer-protection laws that apply to your business.

6. WhatsApp Business rules

Campaign Rail sits on top of the Meta WhatsApp Business Platform. By using our Service, you also agree to comply with:

• The WhatsApp Business Terms.
• The WhatsApp Business Messaging Policy.
• Meta's template approval process — all Marketing/Utility/Authentication templates must be pre-approved by Meta.

7. Service level & uptime

We target 99.9% monthly uptime for the Service. If we miss it, you receive a service credit:

Live status and history: status.html

8. Suspension & termination by us

We may suspend or terminate your account (with notice where reasonable) if you:

• Materially breach these Terms or the Acceptable Use policy.
• Are ≥ 15 days late on payment.
• Cause your WhatsApp Business Account to be banned or restricted by Meta.
• Use the Service to harm us, our customers, or their customers.

9. Term & cancellation

• Monthly plans continue until you cancel — cancel from the dashboard or by email.
• Annual plans continue for 12 months, then renew unless you cancel 30 days before renewal.
• On cancellation, you retain access until the end of your paid period.
• Data is retained for 30 days after cancellation for restore, then permanently deleted.

10. Warranties

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be error-free or that specific messages will always be delivered (Meta may reject or throttle at any time).

11. Limitation of liability

To the maximum extent permitted by law, Techora Solution's total aggregate liability arising out of or related to the Service is limited to the fees you paid us in the 12 months preceding the event giving rise to liability. We are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue or data.

12. Governing law & disputes

These Terms are governed by the laws of India. Any dispute arising out of or relating to the Service or these Terms shall be subject to the exclusive jurisdiction of the courts at Ahmedabad, Gujarat.

13. Contact

Questions about these Terms? Email techorasolution@gmail.com.